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Chilli C-BOX download speed is low as 2mbps

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Dean715 15 Aug 2019

Hi everyone!

Just wanted to share the Chilli c-box experience with you all, as I was expecting a good internet speed from them. But it's a total disappointment that I got. As mentioned in their promo( for the c-box that the speed can reach up to 300mbps (still too high to be true), but at least I was expecting 20mbps and up.

Also the c-box is only getting a 3G network instead of a 4G as they mention in their promo, because only the green light is on and not the blue one which indicate a 3G connection.

But as I said earlier, it was a disappointment to me as I get only max download speed of 3mbps and upload speed at 1mbps :(

I had posted this here because Chili won't approved and let this kind of post in their comment, I tried but they deleted it.

Hope you found this information useful. Thanks.

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fickle 28 Aug 2019

That's very disappointing.

In your contract, does it say anything about the minimum download speed you can expect? The clause "...speed up to 300mbps" can mean anything from 0-300mbps.

They also mention the following:

The C-Box can provide up to 300 Mbps but this will depend on the number of people connected through Wifi. The package is an unlimited monthly package. However, we apply Fair Usage Policy for heavy users.

Not sure if there were many people connected to your internet when you did the test or your internet connected has been downgraded because you're a heavy user but I would definitely get on the phone to them to sort it out.